Frequently Asked Questions
Quick answers about appointments, payment and visiting the clinic.
Appointments
Are you accepting new patients? Yes. We're welcoming new patients. You can book online or call us.
How do I book an appointment? Choose a visit type and time on the Book page, or call and we'll schedule you.
What should I bring to my first visit? Please arrive 15 minutes early to complete paperwork. Bring a photo ID, your insurance card if you have one, and a list of your current medications and supplements. If you have recent lab results or records from another provider, bring them or let us know where to request them.
What if I need to cancel or reschedule? Please let us know at least 24 hours ahead so we can offer the time to another patient.
Who will I see? You'll see Delia "Deya" Acuna, FNP-C, visit after visit. Read more about Deya.
Do you offer telehealth visits? Some follow-up visits can be done by telehealth, such as check-ins during medical weight loss. Ask us whether your visit can be done this way.
Payment and insurance
Do you take insurance or Medicare? We currently offer self-pay pricing and are in the process of becoming a Medicare provider. Call us to ask about your coverage before your visit.
How much do services cost? Prices are listed on each service page. If you have questions about what a visit will include, please call us.
Visiting the clinic
Where are you located? We're at 10500 New Kent Highway, Suite E, in New Kent, Virginia. The Contact page has a map, directions and our hours.
Do you see patients in Spanish? Yes. Deya provides care in both English and Spanish. Se habla español.
Your privacy
Can I send health questions by email, text or social media? Please don't. These aren't secure ways to share health information. Call us or bring your questions to your visit. The contact form is for short messages, like asking us to call you back.
How do you handle my information? Your health information is protected by HIPAA, as described in our Notice of Privacy Practices, which you can request at the clinic. Our Website Privacy Policy covers what this website collects.
Emergencies
What should I do in an emergency? If you are having a medical emergency, call 911. Don't wait for a call back or an appointment.